New York Today: A Replacement App from the MTA

Say you’re due at work on the highest of the hour, and also the train hasn’t arrived however.You and fellow riders pace on the platform, sometimes trying down the tunnel for lights, then back at your phone to visualize the time. solely currently — once that must-attend morning meeting starts in 5 minutes — will the train slowly pull up and open its doors. And then, it simply stays there.

Cue the anxious internal monologue: If I continue this train, once can i buy to work? can i want to transfer? is that this the quickest route?
To help answer those queries, the Metropolitan Transportation Authority launched the MYmta app last week for golem and Apple users, providing bus, subway, Long Island Rail Road and Metro-North schedules tired one place. It conjointly offers alternate routes with the smallest amount variety of transfers or the shortest walking distances. Stations with elevators are noted, and riders should purchase Metro-North and Long Island Rail Road tickets on the app.

Making the app was no simple elevate. throughout the method of building it, the M.T.A. conducted one hundred eighty hours of interviews with riders since last December, asking them what they’d realize most helpful.
Riders were “asking for a consolidated app” across the M.T.A. system, same the authority’s manager, Veronique Hakim, so that they wouldn’t ought to use multiple apps to access train and bus times, maps, tickets and alternative data.

But — like every new product — the app isn’t excellent. once we gave it a attempt, as an example, it absolutely was tough to trace delays as a result of the app wouldn’t refresh underground. (Though that would be the fault of inconsistent Wi-Fi at some subway stations, not the app.)

But hey, this is often the sort of constructive feedback that the M.T.A. would really like to listen to. “This app is regarding building for brand new Yorkers, by New Yorkers, and giving New Yorkers what they require,” Ms. Hakim said.

So if you have got thoughts or complaints — and that we recognize you are doing — act and tell the M.T.A. what you’re thinking that, and why, within the app.

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